Chat history

Chat history

In the ‘Web chat > Records’ section of the oct8ne control panel, you will find two options.


RECORDS: This is where all the conversations you have had via web chat are stored.
You can read them again in full by clicking on them.
They will also appear with the label you assigned when closing the conversation, the visitor's location, the agent who attended to them, and the date.

In this section, you can filter by date, email, IP, agent, department, etc., and you can easily forward the histories by email.




CONTACT FORMS:  This is the log of messages left by customers when the contact form appears in the chat because no agent is available. (Absence form)

By clicking on any message, you will see the customer's details so that you can respond.
The search filters also allow you to search for messages by date and city. 

    • Related Articles

    • User profiles on Oct8ne

      Oct8ne offers 6 types of roles for our clients: - Administrator - Coordinator - Observer - Agent - Specialist/External Agent - Agent with permissions to view the entire history ADMINISTRATOR: You have access to: Activity: You can assist customers. ...

    • Trigger Configuration

      Triggers are mechanisms that activate the chat, proactively inviting customers to speak with agents. When configuring a trigger, you'll need to choose a name, a brief description (optional), the condition that will trigger the action, and the action ...

    • Appearance, design change and look & feel

      From the 'Appearance' section (Web Chat > Appearance) within the control panel, you can modify the look and feel of Oct8ne to customize it and integrate it with the appearance of your website. If you have multiple registered domains, you can select ...

    • Web and Messaging Bot Instruction Manual

      In this section, we provide the complete bot documentation, detailing the operation of all its modules and components. The instructions cover both the web environment and the messaging channel bots, offering a comprehensive overview of its ...

    • Real-time activity panel (Status)

      From the 'Web Chat' section within the control panel, you can monitor daily chat activity on your website. This is the main screen of oct8ne: the Real-Time Activity panel. In this section you will see how many visitors have entered the chat (whether ...