Chat history

Chat history

In the ‘Web chat > Records’ section of the oct8ne control panel, you will find two options.


RECORDS: This is where all the conversations you have had via web chat are stored.
You can read them again in full by clicking on them.
They will also appear with the label you assigned when closing the conversation, the visitor's location, the agent who attended to them, and the date.

In this section, you can filter by date, email, IP, agent, department, etc., and you can easily forward the histories by email.




CONTACT FORMS:  This is the log of messages left by customers when the contact form appears in the chat because no agent is available. (Absence form)

By clicking on any message, you will see the customer's details so that you can respond.
The search filters also allow you to search for messages by date and city. 

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