Chat history

Chat history

In this section you will find two options:

History: this is where all the conversations you have had through the chat are stored. You can re-read them in full by clicking on them. They will also appear with the label you assigned when closing the conversation, the visitor's location, the agent who attended to them and the date.

In this section you can filter by date, email, IP, agent, department, etc. and you can easily forward the history by email.



Contact Forms: This is the log of messages left by customers when the contact form appears in the chat
because there is no agent available.

By clicking on any message, you will see the customer's details so you can respond.
Search filters also allow you to search for messages by date and city.


    • Related Articles

    • User profiles on Oct8ne

      OCT8NE ROLES We have 6 types of roles for our clients: Administrator Coordinator Observer Agent Specialist/external agent Agent with permissions to view the entire history ADMINISTRATOR Has access to: Activity: Can serve customers. Activity ...

    • Statistics panel

      In this section, we will evaluate Oct8ne's behavior and the quality of support we provide during customer service. Statistics can be exported manually in CSV format, or through API to automate the download to any Business Intelligence system. We can ...

    • Engagements, design change and look&feel

      This section allows you to modify the look and feel of Oct8ne to personalize it and integrate it with the appearance of your website. There are three options: Covisor: Here you can modify the color, background and style of the chat as well as choose ...

    • Setting up Triggers

      Triggers are triggers that will activate the chat window, proactively inviting customers to talk to agents. When setting up the trigger, you will need to choose the name, a brief description (not mandatory), the condition you want to apply to trigger ...

    • Personalized messages

      In this section you will find three options: Out of office message: When a customer enters the chat and there are no agents available, a default message appears next to the contact form. You can customize this message with the text you see fit. If a ...