Engagements, design change and look&feel

Appearance, design change and look & feel

From the 'Appearance' section (Web Chat > Appearance) within the control panel, you can modify the look and feel of Oct8ne to customize it and integrate it with the appearance of your website.

Idea
If you have multiple registered domains, you can select one using the selector (top right) and modify its settings. The changes will be saved and applied only to the selected domain.



We found 4 sections:



Coviewer:

Here you can modify the color, position and style of the chat, as well as choose the logo that will appear in Oct8ne emails when the client receives a summary of the conversation.



Info
The 'Smart' style is the one we recommend as it complies with the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) to ensure that it is an accessible content to people with disabilities; it is also our latest innovative, more modern and fresher design.

Livechat:

Similarly, you can customize the style of the different chat buttons (also called widgets), for both PC and mobile. This allows you to completely modify the widget's design using a custom layout.

In this section, you can configure the widget's color, type, device, modify the text (if it's a classic font), and other settings.




Access Form:

Enable or disable this feature to filter visitors who want to contact you by requesting their information. This will add a barrier to entry to the chat, but will provide quality conversations.

This form will appear before the visitor logs in. The user will need to enter their information to begin the conversation. This filter allows you to collect each visitor's information in your database and export it later from the statistics section.

You can customize the displayed message and configure it by language using the language selector. Don't forget to save your changes.




Other options:

From here you can configure your 'Invite Link' invitation links to redirect customers to the chat.
The invite link is a tool that allows you to create a custom link to your website to invite your customers to connect to a live consultation.



Idea
You can copy and paste the generated link into email campaigns, social media posts, or individual emails. Once a user clicks the link, they'll land on your website with the chat open, ready to talk.

Finally, in this section you can download the instructions to enable Phone Pin on your website; a tool to provide visual support for your phone calls.

    • Related Articles

    • Integrate the Oct8ne catalog

      One of Oct8ne's main features is its integrated viewer. The viewer is an interactive space shared by agents and customers within the chat, allowing them to view images and videos of the products in your catalog. You can simultaneously zoom in and ...

    • User profiles on Oct8ne

      Oct8ne offers 6 types of roles for our clients: - Administrator - Coordinator - Observer - Agent - Specialist/External Agent - Agent with permissions to view the entire history ADMINISTRATOR: You have access to: Activity: You can assist customers. ...

    • Statistics panel

      From the 'Web Chat > Stats' section within the control panel, you can monitor Oct8ne's performance and the level of service you're providing to your customers via web chat. Within the web statistics section, you'll find four different subsections. ...

    • How to Get an OpenAI API Key

      QUICK STEPS 1.- Log in: Sign in to your account. If you don't have one, register first. You can use your email address, or Google or Microsoft accounts. 2.- Go to the OpenAI section: Navigate to platform.openai.com/api-keys. 3.- Create a new secret ...