Personalized messages

In this section you will find three options:

Out of office message: When a customer enters the chat and there are no agents available, a default message appears next to the contact form. You can customize this message with the text you see fit.

If a situation occurs where, for example, the chat cannot be attended temporarily due to technical reasons, this message can be changed to a statement indicating the temporary circumstances.

In addition, below the previous message, there is a second window called “CUSTOMER MESSAGES WILL BE SENT TO” where you can add a second (or more) email address, which would also receive the customers' contact forms. In that case, by receiving them in that second email, it would be much easier to manage them.

They could be answered directly from the same email and you could have real control over which ones have been answered and which ones have not.

Inactivity message: These messages allow you to talk to the client when they do not answer for 4, 6 or 10 minutes.

On the one hand, you can control the visitor's activity (ON or OFF) and on the other hand, you can set the time between messages to SLOW or FAST mode.

Common Phrases: To create text shortcuts that speed up conversations with clients

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