Contextual Information
These instructions are intended for individuals with a basic understanding of web programming languages: HTML and CSS. If this does not apply to you, we recommend contacting your developers and providing them with these instructions. The installation will be very straightforward for them.
WHAT IS CONTEXTUAL INFORMATION?
Oct8ne allows you to collect a series of contextual data, in order to display it on the Oct8ne dashboard, in the history, in the BOT, and in the agent viewer. This is extra or additional information that a customer can transfer into the Oct8ne chat. Each customer may need different extra fields.
To do this, the following JS object must be included in the website code within the Oct8ne code.
The code provided is an EXAMPLE and should not be copied and pasted; instead, the value of the object's variables must be programmed according to the underlying web technology (depending on the source data). The ultimate goal is to have the oct8ne object available in the website's JavaScript.
- oct8ne.options = {
- context: {
- "customerId ": "MYF4058",
- "phone": "(444)818-6508102",
- "user": "TECEXP",
- "city": "Barcelona",
- "customerLevel": "PREMIUM"
- },
- user: {
- name: "Jon Doe",
- email: "jondoe@server.com"
- }
- }
The JS object oct8ne.options is an optional object that can contain the context object, which is also optional and customizable. The information represented within this object (oct8ne.options.context) is arbitrary and will be displayed within the viewer (in the ‘Customer info’ section), in the chat history details section, and can be transferred to the BOT.
The name of the variables and their value are chosen, in any case, by each customer according to their needs.
If we decide to add the user object (this is optional), it cannot be customized. Inside, the ‘name’ and ‘email’ fields are ALWAYS required. This information (oct8ne.options.user) is associated with the visitor and is used to identify the visitor in the activity grid and history grid. (It is not taken into account for the BOT).
SUMMARIZING
context: It is optional and customizable.
user: It is optional and NOT customizable. It must always contain ‘name’ and ‘email’ as mandatory fields. 'name' and 'email' will always be written in English.
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