WhatsApp Account Banned, request review

In some cases, when integrating a customer’s WhatsApp number, the WhatsApp Business API account may be restricted or blocked.

There can be various reasons for this. For example, WhatsApp may have been unable to access the website configured in the business profile, or it may have detected that the profile does not comply with the platform’s business policies.

It is worth noting that WhatsApp’s policies are more restrictive than Meta’s. You can review these policies at the link below, along with some examples that may be useful for filing an appeal if the number has been incorrectly restricted.

To view the reasons for the restriction and request a review with supporting arguments, follow these steps:

· The client must log in to their Meta Business Manager. https://business.facebook.com/

· In the side menu of their FBM, go to “More Tools” (Image 1), then “Business Help” (Image 2).

· This opens a new window; click on Business Portfolio (make sure you know which Meta account the client is using if they have multiple accounts, and ensure you’re on the correct one to view the number linked to that account). (image 3)

· This will load all assets associated with the business portfolio, and at the very bottom, the WhatsApp account(s) linked to the business will appear. (image 4)

· If you have multiple WhatsApp accounts, you’ll see in the list that one of them has an alert icon in the status field. Click on the restricted account (WhatsApp phone number).

On this screen, you can see the reasons why your WhatsApp account has been suspended and what the suspension entails. It also gives you the option to request a review of your account and submit an appeal so that WhatsApp will lift the suspension. 

To make the appropriate submissions, we can refer to the examples and cases provided at this link.

On the next screen, you can view the status of the review and other issues, such as the approval of WhatsApp templates, etc.

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