Web and Messaging Bot Instruction Manual
In this section, we provide the complete bot documentation, detailing the operation of all its modules and components. The instructions cover both the web environment and the messaging channel bots, offering a comprehensive overview of its functionality. Throughout this content, we describe the key processes for its proper management, including creation, editing, and publishing, with the aim of facilitating its use, maintenance, and evolution within the operational environment.
Related Articles
Statistics panel
From the 'Web Chat > Stats' section within the control panel, you can monitor Oct8ne's performance and the level of service you're providing to your customers via web chat. Within the web statistics section, you'll find four different subsections. ...
User profiles on Oct8ne
Oct8ne offers 6 types of roles for our clients: - Administrator - Coordinator - Observer - Agent - Specialist/External Agent - Agent with permissions to view the entire history ADMINISTRATOR: You have access to: Activity: You can assist customers. ...
Appearance, design change and look & feel
From the 'Appearance' section (Web Chat > Appearance) within the control panel, you can modify the look and feel of Oct8ne to customize it and integrate it with the appearance of your website. If you have multiple registered domains, you can select ...
Integrate the Oct8ne catalog
One of Oct8ne's main features is its integrated viewer. The viewer is an interactive space shared by agents and customers within the chat, allowing them to view images and videos of the products in your catalog. You can simultaneously zoom in and ...
Tab freezing (Browser performance policies)
Occasionally, we've received reports that the panel isn't automatically updating or that certain conversations aren't appearing in real time, even though they are happening. In these cases, manually refreshing the page resolves the issue. This ...