How to configure the carrier's tracking URL in Prestashop
The Oct8ne plugin for PrestaShop (version 1.0.28 and later) allows access to customer order data. Oct8ne's integration with PrestaShop orders lets you see the order number or ID, the products included in the order, and more. Among other things, it can also identify the shipping carrier and, most importantly for the customer, the order tracking URL.
For Oct8ne to provide this information, your PrestaShop store must have the shipping carriers correctly configured; otherwise, Oct8ne will not be able to access this data.
Detailed steps for configuring a shipping carrier
1.- Access the carriers section.
From your Prestashop back office menu, navigate to Shipping > Carriers.
2.- Create a new carrier.
Click the button to add a new carrier and begin filling in the basic information.
Name: The name of the carrier (for example, "Standard Service" or the name of the courier company).Transit time: Indicate how long the shipment will take to arrive. This field is required and is used to offer different time slots with varying prices.Shipping speed (optional): Some templates display this as a percentage.Logo (optional): Upload an image so customers can visually identify the carrier.Tracking URL (optional): Enter the tracking URL provided by the courier company so the customer can track their order. (VERY IMPORTANT!)
Tracking URL. This field should be filled with the tracking URL provided by your carrier (if one exists). Enter "@" where the tracking number will appear.
For example, the French postal service (La Poste) provides this URL. When customers complete their purchase, they will receive that URL with the "@" replaced by the tracking number provided by the carrier, allowing them to click on that link and see the delivery status.
Related Articles
Web and Messaging Bot Instruction Manual
In this section, we provide the complete bot documentation, detailing the operation of all its modules and components. The instructions cover both the web environment and the messaging channel bots, offering a comprehensive overview of its ...Integrate the Oct8ne catalog
One of Oct8ne's main features is its integrated viewer. The viewer is an interactive space shared by agents and customers within the chat, allowing them to view images and videos of the products in your catalog. You can simultaneously zoom in and ...Trigger Configuration
Triggers are mechanisms that activate the chat, proactively inviting customers to speak with agents. When configuring a trigger, you'll need to choose a name, a brief description (optional), the condition that will trigger the action, and the action ...Browser notifications
Desktop notifications are a very useful tool for staying informed about important information: messages, alerts, updates, and reminders appear directly on your screen, even when you're not on a website. In this article, we explain step by step how ...Appearance, design change and look & feel
From the 'Appearance' section (Web Chat > Appearance) within the control panel, you can modify the look and feel of Oct8ne to customize it and integrate it with the appearance of your website. If you have multiple registered domains, you can select ...